Delivery & returns
DELIVERY
Place of delivery
Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the residence address of the Customer or any other natural person of his choice, if this is clearly specified when ordering or Pre-order. Delivery cannot be made to hotels or PO boxes.
When registering the personal details of the Customer, the latter must ensure the accuracy and completeness of the mandatory data that he provides. In the event of an error in the wording of the recipient's contact details, IOGHI cannot be held responsible for the impossibility of delivering the Product (s).
Delivery delay
Delivery times are indicated when ordering. These are indicative deadlines.
The Customer acknowledges that, in the event of a Pre-Order, the delivery time will be extended. The estimated delivery time appears on the product sheet at the time of purchase, and in the order confirmation email. The delivery time depends on the time required and the production volume of all pre-ordered products.
IOGHI cannot be held responsible for the consequences due to a delay in delivery not being of its own making or being due to an act of force majeure.
Receipt of Products
Delivery is deemed to have been made upon delivery of the Products to the Customer by the carrier, as evidenced by the control system used by the latter.
Upon receipt of the Products, the Customer is required to check the condition of the packaging of the goods and to report the damage due to the carrier on the delivery note, as well as to IOGHI, within three (3) days by sending an email by sending an email on the contact form on our site.
The Customer may, at his request, obtain the sending of an invoice to the billing address and not to the delivery address.
The return costs will be borne by IOGHI in the event of withdrawal or in the event of a return for lack of conformity, except when the delivery address is not located in France. We take care of the return costs if necessary in France but they are the responsibility of our international Customers, except in the case of non-conformity of a product, in which case we take care of the return shipping costs.
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RIGHT TO RETRACT
In application of articles L.221-18 et seq. Of the Consumer Code, the Customer has a period of fourteen (14) clear days from the date of delivery of the Order to assert his right of withdrawal on his Ordered.
This period starts from the receipt of the Products by the Customer.
The Customer must attach to his withdrawal request a copy of the invoice or any other element making it possible to identify the Order in question, and its holder.
Only the Customer identified as such with IOGHI can exercise this right, to the exclusion of any other person, and in particular the recipient of the delivery (for example in the event of a gift).
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TERMS AND CONDITIONS RETURNS AND REFUNDS
Any exchange or return must be declared by the Customer to IOGHI, via the contact form on the Site. The withdrawal form can be downloaded from the website www.tatappy.fr.
The Products must be returned by the Customer no later than fourteen (14) days following the communication of his decision to withdraw.
The Product must be returned by the Customer in its original packaging or any equivalent packaging and in perfect condition (allowing remarketing, having been neither stained, torn, nor washed), to request an exchange, refund or a credit without penalty.
If the package is lost or damaged when the product is returned, the cost of the damage is the responsibility of the Customer.
Products that are not returned within the time limits and conditions referred to above will not be refunded or exchanged by IOGHI.
In accordance with Article L. 221-24 of the Commercial Code, IOGHI undertakes to reimburse the sums collected for the Pre-Order within fourteen (14) days. This period starts from the first of the following two dates. : (i) receipt by IOGHI of the returned Products or (ii) receipt by IOGHI of proof of shipment of the Products by the Customer.
The refund will be made by crediting the Customer's bank account corresponding to the bank card used to pay for the Order or Pre-Order.